I opened the Medlock Place Guesthouse to vacation guests and business travelers seven years ago. I typically could keep it rented most of the year by marketing via VRBO (Vacation Rental By Owner). Unfortunately, in 2015 the company was purchased by Expedia and things changed drastically. Most importantly, huge service fees were imposed on the guests (for longer stays it can be $100’s per transaction) and communication between potential guests and owners was a thing of the past – they consistently block phone #’s and email addresses to eliminate booking outside of their system. As an owner, I’ve elected to pay more in annual fees to book outside of the system but I also fall to the very bottom of the search engine results by design. This has also resulted in a huge drop in bookings because guests need to wade through so many listings to find my guesthouse. Yes, I could go back to booking on VRBO website but then I wouldn’t know who was booking the unit until after the reservation was paid for and the guest would be charged the VRBO service fees and there would be no way for you to communicate with the owner until you had booked and paid. I am a small business owner who truly cares about my guests and their travel experience and also who books my property.
As a result, 1000’s of owners (like myself) have taken to creating their own websites while still on VRBO temporarily.
I hope you have a minute to visit the site and I look forward to your comments and feedback. It is still a work-in-progress and I will continually update the site to include local current events and best websites links for Phoenix visitors. I hope you will “bookmark” this website for future reference or forward to others who might enjoy staying at the guesthouse.
You can still find me on VRBO – for a quick search go directly to LISTING 374937:
https://www.vrbo.com/374937
You can still book and pay on VRBO, but you will incur their service fees and they are now responsible for security deposit and cancellation refunds. I don’t know what the process is for VRBO refunds as I have no control o the funds.
TIPS: If you’re NOT going to be visiting Phoenix soon but continue to use booking sites to find vacation rentals, please read the following.
#1 – If you see a property on VRBO, AirBNB, Trip Adviser or wherever you typically search, jot down the property name (such as “Medlock Place Guesthouse”) and search for it on a direct Google search and hopefully you will find the owner’s direct website or Facebook page and you will have all the property and owners contact information immediately. You will be able to deal directly with the person who is invested the most in the vacation rental, the property owner or manager. You will also avoid talking to a customer service rep (most likely based in another country) should you have questions or need to change or cancel your travel plans.
#2 – Sign up for “StaySavr” at their website: https://staysavr.com/
Once you’ve become a member of StaySavr (and the property owner has signed up), while visiting travel booking site that hide owner information, you will now see the owner contact information displayed. This is a reputable site that does not collect information and it’s free. The owner of this site is working hard to make this a valuable service for guests and owners.
Long story, way too long, but you’re here now. Please take a look around tell us what you think.I hope to see you on your next Phoenix visit and I truly appreciate every guest who took the time to write a great review of my property. You can imagine how helpful that is to me. Please don’t hesitate to call or email with and comments, feedback, or booking inquires. I’ve so enjoyed meeting and welcoming all of my guests from places near and far.
As always, Safe Travels!
Carol